Terms & Conditions
Warranty Terms
Should any original component prove defective in terms of workmanship within its warranty period, we will repair or replace it. The warranty period for Golfee electric bikes is as follows:
Frame: 1 year
Electrical Components: 6 months
Exclusions:
This warranty does not cover normal wear and tear, damages caused by improper assembly, or faults resulting from an accident or improper or insufficient maintenance, or the installation of parts or accessories. The warranty does not apply to damage or failure due to an accident, misuse, abuse, or negligence. Modification of the frame or components shall void this warranty.
Procedure for Warranty Claims
If you believe there is a fault covered by warranty, you must report it to us to confirm the issue is covered by warranty. Please email info@golfee.com.au with details of the issue and we get in contact with you to discuss.
You must not take the bike to any third party shop for warranty repair,
We reserve the right to refuse or partially reimburse the cost if you did not obtain written confirmation from us beforehand.
Voiding of Warranty:
Warranty will be voided if the bike has been used in a reckless manner, in commercial activities, jumping, racing, or any similar activities.
Reimbursement:
Golfeee may seek reimbursement from you for any costs and expenses incurred if the product is found not to be defective due to faulty materials or workmanship.
Limitation of Liability:
The company shall not be responsible for consequential, special, and cause-and-effect damages.
Conditions of Use:
An electric bike functions as a real vehicle, facing various challenges like impacts, shocks, vibrations, and extreme temperatures. It is also susceptible to accidents, water damage, and salt exposure. These factors can lead to damage that is not considered a manufacturing defect and is therefore not covered by warranty..
Water Resistance:
Your electric bike and all its parts are designed to resist water in normal damp or wet conditions. It's important to remember that your electric bike is water-resistant, not waterproof. You can ride your electric bike in light rain, but it should not be submerged in water or ridden in heavy rain showers. Avoid washing the bike with a water hose and only use a damp cloth for cleaning. Please note that any damage caused by liquid penetration is not covered under warranty.
Applicability:
Our warranty terms & conditions only apply to customers purchasing our products via golfee.com.au.
Proof of Purchase:
To make any warranty claims, you must provide valid proof of purchase.
Additional Rights:
The benefits given to you in this Product Warranty are in addition to your other rights and remedies under the law in relation to the products to which this Product Warranty relates. The Warrantor’s products come with guarantees that cannot be excluded under the Australian Consumer Law.
Liability:
Responsibility of Golfee:
Golfee is committed to ensuring the quality of our products and components, whether they are produced in-house or in manufacturing facilities. We carefully select our suppliers, including those of Li-Ion battery packs, for the products we offer, whether they are intended for street or non-street use. It is important for all our customers to thoroughly understand their products, as well as how to properly maintain and use them safely. We provide literature on our website and manuals to assist with this, but it's important to note that potential hazards may not be limited to those that are anticipated.
Warranty Remedy:
The sole remedy under the above warranty, or any implied warranty, is limited to the replacement or repair of defective parts with those of equal or greater value at the sole discretion of Golfee. Except to the extent specifically prohibited by law, in no event shall Golfee. be liable for any property damage, personal injury or death, fire-related incidents, loss of use, loss of opportunity, loss of contract, loss of goodwill, interruption of business, loss of profits, cause and effect loss, or any other consequential, direct, indirect, incidental, special, or punitive damages whether based on contract, warranty, negligence, product liability, or any other theory. Golfee will not be liable for any accident, misuse, abuse, loss, injury for or by the rider, neither a third-party, even if the cause is an ebike power, speed, bad or illegal parameter setting, components defect, or malfunction. This applies in all cases however caused, whether for breach of warranty, contract, tort (including negligence), strict liability, or other reasons. By purchasing this equipment, the buyer agrees that, IN NO EVENT WILL Golfee BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Customer Responsibilities:
The customer takes all responsibilities and liabilities on all products including but not limited to ebikes, e-scooters, conversion kits, batteries, ebike components, brakes, bike mechanical parts and adjustments, electrical wiring, unforeseen occurrences, safety issues, maintenance, and services, etc.
Traffic Regulations and Restrictions:
Electric bike riders must obey all traffic regulations, geographical or age restrictions, and are responsible for following rules and updates for the kind of vehicle they are using.
Li-Ion Battery Safety:
Customers are fully responsible for understanding the safety concerns and regulations of keeping, charging, using, and transporting Li-Ion battery packs. Batteries should never be left on charge unattended. Batteries should always be charged in a clear area, and within a fire proof environment.
Street Legaility
All of our products are designed exclusively for off-road use. Each state and territory in Australia has a different set of rules and regulations pertaining to the usage of Electric Bikes/Scooters/Boards and other Electric mobility aids (including where these products can legally be used and whether they need to be registered with the relevant road traffic authority). Any user of the product must ensure that they check and abide by their local laws and use them responsibly. Ride with caution and always wear a helmet and protective gear when riding your e-scooter.
Liability for Content Errors
Typographical and Illustrative Errors:
We are not liable for direct or indirect consequences of typographical or illustrative errors in our website, communications, or materials shared. Errors will be corrected where and when discovered. Please help us improve them if you detect any.
Changes to Terms and Conditions:
Please note all terms and conditions are subject to change at any time.
For the latest terms and conditions, please refer to www.golfee.com.au. If there is any conflict or inconsistency between the terms and conditions in this manual and the terms and conditions on the above link, the terms and conditions on our website (above link) shall prevail.